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not good right? You have a double question. They may not go to the clinic, but they may not be
good. So, asking one at the time rather than throwing them so many questions.

o Indirect question
o Indirect questioning
o Encourage patient to elaborate or clarify comments

Some indirect questions make them feel at ease. They are sometimes encouraged to clarify
from indirect questions. Example: oh, so you have not felt well since Sunday. Tell me more about
it, please.

o Use reflective statements
o Facilitation
o Encourage patients to say more without directing the conversation.

Then you are asking a question, not about their symptoms but tell me what did you do? It
is not about a direct question about the disease or their symptoms but what did they do. that I
enjoy on Sunday. Ah, I understand now or some of the things that make them feel want to talk to
you.

o Verbal and non-verbal.

We talk about verbal and non-verbal. You make them feel They can crush you if you don’t
tell other people about their problem. Example: HIV patients or people who fear this kind of
disease. They do not want to talk to strangers that much, don't laugh at them, don't male they
feel that they are disgusting.

o Attentive silence
o Provides the opportunity for the patient to talk

When they talk and they stop. Do not just say talk I tell you to talk. Because they are weak,
they are crying, they feel hurt. Are you sensitive enough?

o Non-verbal facilitative gesture or tactic.

Use appropriate gestures and other non-verbal facilitating techniques.
6. Multiple questions

Patient-pharmacist dialog : https://accesspharmacy.mhmedical.com/book.aspx?bookid=684

This is a book that I give you the link to. You can follow through step by step. It’s quite a
good book with a lot of dialogs and some examples of different diseases that are common

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