Page 114 - 633 102 Professional English for Pharmacists E-Course book

but they may, she picked some flowers to …. and gave me. Because I told her I love flowers, and
she doesn’t need to go and do that, but it makes me so happy You need to be balance

• Occupational touch

The role as a pharmacist

• Make the care of patients his/her primary concern
• Apply professional judgment in the interests of patient and the public
• Show respect for others
• Empower patients to participate in the decision-making process regarding their healthcare
• Empower patients are also proactive and ready to ask questions about their care.
• Develop professional knowledge and competence
• Be honest and trustworthy
• Take responsibility and pride for their working practices

Interpersonal Interactions

How pharmacists interact with patients?

• Greeting the patient and tell them who you are
• Direct patient to the consultation area
• Explain the process of the interview
• Indicate how long the interview will last
“How long do you have time to spend with them?”

• Friendly, professional tone & manner
• Pay attention to body language
• Give the patient time to answer
• Good listening skills
• Avoid letting the patient talk about non-medical problems and taking control of interview
• Ask the patient to restate any unclear information
• For clarifying about patient information
• Communicate at the patient’s educational level
• Avoid medical/pharmaceutical jargon

How to “Read a Patient”

• Techniques to verify patient information

111 633 102 Professional English for Pharmacists