Page 60 - 633 102 Professional English for Pharmacists E-Course book

Recommended answer is B because it is considered disrespectful to others when you interrupt a
person before they finish speaking so you should listen to a person and wait for them to finish
before you speak.

8.When I disagree with a person,
A. I listen first, ask questions for clarification, then disagree non-judgmentally.
B. I quickly point out the person is wrong and why.
C. I say little or nothing.
Recommended answer is A Since A showed the most respectful way to point out the disagreement
but in some circumstances, B can be appropriate if it is important to tell the person they are wrong
for example in the engineering field, medical field, or mathematics field. But since different people
have different cultures, they have different interpretations of what is right and what is wrong so
you should discuss the reasons why you disagree and do not judge others.

Non-verbal Communication Etiquette
The Non-verbal communication with the face and body has a significant impact on people
in conversation.

9. While conversing
A. I make eye contact.
B. I sometimes make eye contact
C. I never make eye contact.
Recommended answer is B Eye contact is expected in American business culture, It can show
how confident and if people are hiding something ,shy or disinterested. But a lot of eye contact
can be kind of stalker stare. So the key is balancing the eye contact to keep engaged with
people.

10. When I am listening to the other person
A. I often cross my arms over my chest.
B. I often lean back and turn my body away from the speaker
C. I often lean slightly forward and face my body toward the speaker
Recommended answer is C: Actually, the style to use when listening to other people may be
culturally universal. However, When doing the crossing arms over the chest, can show the
difensive and closed up posture. Leaning back and turning the body away from the speaker are
showing the uninterested in conversations. So, normally people will lean forward and face the
body to show respect and interest in conversation.

11. When I’m in a group
A. I tend to frown a lot.
B. I tend to smile and use humor at appropriate times
C. I tend to be serious

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