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Tours of Duty – Social Impact Report                                                                                                                                                                                    2017-18


                                                                                Tours





                                                                                of Duty
                                              Dana Gloor, Principal







                                                                                    he United Way emerged on                          those of the United Way of Cen-        “The 2-1-1 helpline is a great   supporting  an  organization  that
                                                                                    Miles  &  Stockbridge  principal                  tral Maryland.                     example of how this works,” Gloor   knows exactly what it is doing. It
                                                                                T Dana Sirkis Gloor’s radar the                                                          explains.  The  helpline,  which  is   leverages existing resources and
                                                                                same way  it  does  for  so  many  of                     Since the mid-2000s, the Unit-  available  24  hours  a  day,  seven   agencies.  That  wealth  of  expe-
                                                                                us: a fundraising push at work. At                    ed  Way  of  Central  Maryland  has   days a week, provides informa-  rience  and  situational  expertise
                                                                                one of her previous employers, the                    developed  as  its  core  mission  a   tion and resources on everything   matters  when  people  are  facing
                                                                                United Way support permeated the                      focus  on  the  basic  needs  of  the   from  shelters  and  eviction  pre-  daunting emergency needs.”
                                                                                culture;  as  she  rose  through  the                 most vulnerable members of our     vention  services  to  counseling,
                                                                                ranks  there,  the  expected  contri-                 community. More specifically, the   medical care and tax help. “It is a   Inspired by what she learned
                                                                                bution correspondingly rose, too.                     organization has committed itself   very  powerful  connector  on  the   from  taking  a  closer  look  at  the
                                                                                                                                      to helping families facing poverty   one hand, but it also is an impres-  United Way of Central Maryland,
                                                                                    “Once  the  donation  level                       obtain access to housing, employ-  sive  vehicle  for  data  collection—  Gloor  became  increasingly  and
                                                                                reached a certain point, I thought                    ment, affordable food and health   and that data ultimately serves    more   directly  involved  with
                                                                                it would be prudent to see exact-                     care, and a quality education.     as an engine  driving  further im-  the  organization.  In  2009,  she
                                                                                ly  where  my  money  was  going,”                                                       provements  and  efficiencies  to   was  nominated  by  UWCM  and
                                                                                Gloor  recalls.  “I  started  participat-                 To  achieve  these  lofty  goals   the grantmaking process and the   appointed by the mayor to serve
                                                                                ing in events and getting to know                     most  effectively  and  efficiently,   services  provided.”  For  instance,   on Baltimore City’s Journey Home
                                                                                the organization, and I fell in love                  the United Way of Central Mary-    user feedback can drive decisions   Committee,  working  with  Sister
                                                                                with it.” Whereas she had admired                     land  employs  a  three-pronged    regarding  which  organizations    Helen  Amos to help  work on
                                                                                the United Way somewhat vague-                        strategy to take on the challenges    receive funding. A gap in services   solutions to homelessness across
                                                                                ly  and  from  afar,  the  commercial                 the working poor of our area face   can  be  discovered  more  quickly,   Baltimore.  In  2010,  Gloor  joined
                                                                                litigation  lawyer  dug  deeper  into                 on  a  daily  basis:  grantmaking,   and the United Way can convene   the  executive  committee  of  the
                                                                                the organization, its structure and                   serving  as  a  pass-through  clear-  with  other  agencies  to  ensure   UWCM’s  Women  United  initia-
                                                                                the returns on its investments.                       inghouse for third-party nonprof-  that  the  need  is  filled.  Compati-  tive, and served as its chair from
                                                                                She  describes  her  overall  experi-                 its  (the  traditional  United  Way   ble resources can be bundled or   2014-2015,  where  she  oversaw
                                                                                ence  as  both  “eye-opening”  and                    model), and, where the organiza-   streamlined.  “The  power  of  the   programming  for  the  dynamic
                                                                                “mind-blowing.”  Gloor  embarked                      tion can bridge gaps or convene    United Way is that it is built around   affinity  group  composed  of  over
                                                                                on agency tours, and it was these                     other resources, acting as a direct   having  its  finger  on  the  various   1,400  women.  There,  she  was
                                                                                in-person  trips  that  threaded  the                 service  provider.  This  hybrid  ap-  pulses of its communities,” Gloor   part of a team that fully furnished
                                                                                needle between the heartbreaking                      proach allows the United Way of    continues. “That’s one of the most   a  13-unit  permanent  housing
                                                                                and  the  heartwarming,  touching                     Central  Maryland  a  certain  flexi-  critical things I learned as I went   property for formerly home-
                                                                                her deeply. She soon realized her                     bility when addressing an individ-  on these tours: when you’re sup-  less  women.  “These  were  peo-
                                                                                philanthropic  priorities  matched                    ual’s needs in real time.          porting  the  United  Way,  you’re   ple that had nothing, and I think





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