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Tours of Duty – Social Impact Report                                                                    2017-18


 Tours





 of Duty
 Dana Gloor, Principal







 he United Way emerged on   those of the United Way of Cen-  “The 2-1-1 helpline is a great   supporting  an  organization  that
 Miles  &  Stockbridge  principal   tral Maryland.  example of how this works,” Gloor   knows exactly what it is doing. It
 T Dana Sirkis Gloor’s radar the               explains.  The  helpline,  which  is   leverages existing resources and
 same way  it  does  for  so  many  of   Since the mid-2000s, the Unit-  available  24  hours  a  day,  seven   agencies.  That  wealth  of  expe-
 us: a fundraising push at work. At   ed  Way  of  Central  Maryland  has   days a week, provides informa-  rience  and  situational  expertise
 one of her previous employers, the   developed  as  its  core  mission  a   tion and resources on everything   matters  when  people  are  facing
 United Way support permeated the   focus  on  the  basic  needs  of  the   from  shelters  and  eviction  pre-  daunting emergency needs.”
 culture;  as  she  rose  through  the   most vulnerable members of our   vention  services  to  counseling,
 ranks  there,  the  expected  contri-  community. More specifically, the   medical care and tax help. “It is a   Inspired by what she learned
 bution correspondingly rose, too.  organization has committed itself   very  powerful  connector  on  the   from  taking  a  closer  look  at  the
            to helping families facing poverty   one hand, but it also is an impres-  United Way of Central Maryland,
 “Once  the  donation  level   obtain access to housing, employ-  sive  vehicle  for  data  collection—  Gloor  became  increasingly  and
 reached a certain point, I thought   ment, affordable food and health   and that data ultimately serves   more   directly  involved  with
 it would be prudent to see exact-  care, and a quality education.  as an engine  driving  further im-  the  organization.  In  2009,  she
 ly  where  my  money  was  going,”            provements  and  efficiencies  to   was  nominated  by  UWCM  and
 Gloor  recalls.  “I  started  participat-  To  achieve  these  lofty  goals   the grantmaking process and the   appointed by the mayor to serve
 ing in events and getting to know   most  effectively  and  efficiently,   services  provided.”  For  instance,   on Baltimore City’s Journey Home
 the organization, and I fell in love   the United Way of Central Mary-  user feedback can drive decisions   Committee,  working  with  Sister
 with it.” Whereas she had admired   land  employs  a  three-pronged   regarding  which  organizations   Helen  Amos to help  work on
 the United Way somewhat vague-  strategy to take on the challenges    receive funding. A gap in services   solutions to homelessness across
 ly  and  from  afar,  the  commercial   the working poor of our area face   can  be  discovered  more  quickly,   Baltimore.  In  2010,  Gloor  joined
 litigation  lawyer  dug  deeper  into   on  a  daily  basis:  grantmaking,   and the United Way can convene   the  executive  committee  of  the
 the organization, its structure and   serving  as  a  pass-through  clear-  with  other  agencies  to  ensure   UWCM’s  Women  United  initia-
 the returns on its investments.   inghouse for third-party nonprof-  that  the  need  is  filled.  Compati-  tive, and served as its chair from
 She  describes  her  overall  experi-  its  (the  traditional  United  Way   ble resources can be bundled or   2014-2015,  where  she  oversaw
 ence  as  both  “eye-opening”  and   model), and, where the organiza-  streamlined.  “The  power  of  the   programming  for  the  dynamic
 “mind-blowing.”  Gloor  embarked   tion can bridge gaps or convene   United Way is that it is built around   affinity  group  composed  of  over
 on agency tours, and it was these   other resources, acting as a direct   having  its  finger  on  the  various   1,400  women.  There,  she  was
 in-person  trips  that  threaded  the   service  provider.  This  hybrid  ap-  pulses of its communities,” Gloor   part of a team that fully furnished
 needle between the heartbreaking   proach allows the United Way of   continues. “That’s one of the most   a  13-unit  permanent  housing
 and  the  heartwarming,  touching   Central  Maryland  a  certain  flexi-  critical things I learned as I went   property for formerly home-
 her deeply. She soon realized her   bility when addressing an individ-  on these tours: when you’re sup-  less  women.  “These  were  peo-
 philanthropic  priorities  matched   ual’s needs in real time.  porting  the  United  Way,  you’re   ple that had nothing, and I think





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