Page 3 - The Argyll Standard - December 2019

The club teams marked the celebration
of International Women’s Day on 8th March
with their members in various ways. This
ranged from afternoon tea and doughnuts in
the lounge at 288 Bishopsgate, to delivering DOMINANCE
small celebratory gift bags at 148 Leadenhall The D is looking for: RESULTS INFLUENCE
Street. Some members even went out of Quick Observations: Faster paced, task-oriented The I is looking for: INTERACTION
their way to reward the women at 45 Pont Communication: Direct Quick Observations: Faster paced,
people-oriented
Street for their hard work, while male team Overextension: Impatient Communication: Indirect
members reached out to their female team Organization: Efficient, not neat. Overextension: Disorganized
members to treat and celebrate them. Body Language: Organization: Disorganized. A lot of piles.
Stance - Forward leaning, hand in pocket
Walks - Fast, always going somewhere
Body Language:
big gestures Stance - Feet spread, two hands in pockets
Gestures - A lot of hand movement when talking,
into things
Walks - Weaves, people focused, may run
Communication Clue: Doesn’t want others’
opinions, only facts Gestures - A lot of big gestures and facial
expressions when talking
STEADINESS Communication Clue: Talks with hands

The S is looking for: STABILITY COMPLIANCE
The C is looking for: FACTS
Quick Observations: Slower paced,
people-oriented
Communication: Indirect Quick Observations: Slower paced, task-oriented
Communication: Direct
Overextension: Possessiveness
Overextension: Critical
sloppy side. Organization: Everything in its place. Perfectly organized.
Organization: Usually some type of system. A little on the
Body Language: Body Language:
Stance - Arms folded, one hand on chin
Stance - Leaning back, hand in pocket
Walks - Straight line
Walks - Steady, easy pace Communication Clue: Asks detailed questions
Gestures - Will gesture with hands
Gestures - Very reserved, little or no gestures
Communication Clue: Has a “poker” face
The GMs, DGMs and Sales Team attended the Clients for Life training over the summer.
This saw them learn about the different behaviours within the DISC profile (Dominance,
Influence, Steadiness, Compliance), and how each person has varying levels of each profile
which can affect the various ways they undertake different tasks. The teams then used
this information to work out which personality types their members were high or low in to
establish how this would influence the different conversations they would have with them.