Page 4 - The Argyll Standard - December 2019

01 THE ARGYLL CLUB | PORTFOLIO MEMBERSHIP 01 THE ARGYLL CLUB | PORTFOLIO MEMBERSHIP The exciting new Portfolio Membership
product saw seven of our buildings – Nova
North, Nova South, 1 King William Street,
Park House, 85 Gresham Street, Octagon
Point and 8-10 Hill Street – become our
portfolio membership sites. This saw
PORTFOLIO MEMBERSHIP THE ARGYLL CLUB the introduction of the Membership
THE ARGYLL CLUB
PORTFOLIO MEMBERSHIP
Ambassador role, which has served to
greatly enhance the product and the service
received for our members.

Throughout the year the GMs were
split into different project groups
which looked at the Customer Journey
throughout The Argyll Club, from their
sign-up point, to the move into the office,
all the way through to their departure from
using our services. Pain points (areas for
improvement) were identified, and the
GMs put forward recommendations on
how these could be improved, or current
procedures could be streamlined. As a result
of this, the onboarding process for members The teams celebrated National Customer
has been strengthened, and the journey for Service week in a variety of ways, and it was
meeting room usage has been intensely used as a tool to imbed our new cultures
worked on to ensure that this is as smooth and values, as well as a time to appreciate
for every member as possible. Standard our colleagues.
Operating Procedures (SOPs) have been
compiled and are in the process of being
rolled out to the teams.