Page 2 - The Standard - March 2019
P. 2
Welcome to
The Standard.
Your monthly
business update.
Appraisals Brexit
The appraisal process is now concluding, With a decision yet to be reached as to
thank you to everyone involved in wrapping the UK’s fate within the European
the procedure up. The appraisal process is Union (EU), I wanted to take the
key to set clear goals and objectives for opportunity to reassure that we
the year ahead that are aligned with the will monitor developments in order
organisation. The recent launch of the LEO to provide help and support where
2019 Bonus Plan is designed to grant all appropriate, and alleviate any concerns.
employees the opportunity to share in the LEO benefits enormously from many
success of LEO with clear targets for what EU citizens working within our business.
needs to be achieved. Whilst there is continued uncertainty
around the political process, it looks
Feedback highly likely EU citizens will
I would like to highlight some fantastic have the right to stay in the UK
feedback that has been received by long-term whatever the outcome.
clients at numerous centres. This has
been circulated by the customer services Team event
team. The feedback demonstrates best Finally, please keep the evening
in class levels of customer service, which of Thursday 2 May free for a team
nd
will ultimately deliver higher levels of client get together, drinks and nibbles at
retention, a key aim of 2019. Nova North.
Jason Leek
Chief Executive
