Page 23 - UNC Health New Employee Orientation Booklet 5.20_Neat

ISD-Information System Department

How to Set up 2 Step Authentication….

Two Factor Authentication is required to connect to several UNCHS resources remotely, including
but not limited to MyApps (Citrix), Outlook Web Access, and VPN.
What should I do in order to access these resources?

 For step by step instructions with pictures, and to learn more about two-

factor authentication and the DUO app in the user guide at
https://go.unch.unc.edu/duo

 Enroll in two-factor authentication by visiting: https://myaccess.unch.unc.edu

 Once you have downloaded the DUO app and enrolled in two factor authentication, updated you
bookmarks to point to the new MyApps link ( https://myapps.unch.unc.edu )
*Note that you may be required to update your Citrix Receiver to use MyApps.

Still need help? UNCH Email

ISD Service Desk A UNCH email box has been created for you. You

will see your email address on your welcome let-
984-974-4357 ter. UNCH email can be assessed remotely using

the following link. Webmail.unch.unc.edu. Please
Or check your email for links to important security

MySupport@UNC information, email and internet use policies.

ISD Access Request Center (ARC)

 If you have an IT system or hardware which is broken, but not urgent, report it in the Get Help
section. Get Help is also used to request training and further assistance with the ARC system.

 Learn about the ARC system by searching in the MySupport portal.
Type “ARC instructions” into the search box.
 ARC can only be accessed when on network or via MyApps with DUO.

 TIP: When managers request access for their employees, it’s automatically approved. If the
employee submits an ARC, it waits until their manager approves it. It may cancel if not approved
timely.

 Managers can set up a Delegate to cover their Approval Requests.
 Need help with ARC? Use the “ARC Item– Request for Help” in MySupport. If urgent, call the
ISD Service Desk at 984-974-4357

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