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GOLDEN RULES OF LUXURY LANGUAGE
As being a Waldorf Astoria Representative, you are face of the Waldorf Astoria. As we are representing a luxury property, we want to make our guests feel a like this. In order to ensure we communicate on a correct way with our guests, we have to adjust our language. We need to change our language from proper spoken and written towards Luxury Language. Please refer to the below for examples of luxury language.
Phrase or Scenario
Ok/ You got it / No worries / For sure/ All right / Yup / Yeah
Can I? / Excuse me / Let me Maybe
Fantastic / Super / Great What did you say? / What? Why? / Why not?
I do not / I cannot
Sorry
Uh huh / Yeah, Yeah
Hold on / Just a second
Hi / Hello
Kids
Guys
Are you done?
Toilet
Friend
Bye
Do you need anything else?
Waldorf Astoria Ras Al Khaimah Welcome Booklet
Possible appropriate luxury alternative
Certainly / Absolutely / I would be delight to take care of that for you
May I? / Allow me
Perhaps
Excellent / Wonderful
May I ask you to repeat that please? / I beg your pardon May I know the reason?
Let me find someone who can assist you / What I am able to do is...
May I apologize? / I apologize for my...
I understand
One moment please / I will be right with you
Good morning / Good afternoon / Good Evening / Good day Children
Ladies and Gentleman
May I ask if you have finished? Bathroom / Washroom
Colleague / Associate
Have a pleasant day / Enjoy your stay
May I assist you with anything else? Is everything up to your satisfaction?
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