Page 244 - FLL Virtual Binder 2018

Exercise: How do the following approaches inhibit a No Blame Environment? Suggest another way of saying it that will help create a culture of accountability.
1.
2.
3.
Why didn’t you let me know the customer changed the delivery date?
...
Who messed up the reporting system?
...
John, you made the same mistake last week and now you’re doing it again.
Accountable Behaviours
Make it happen
Find a solution
Own it
Acknowledge Reality
Accountable Behaviours
Things Happen Because of You
Victim Behaviours
Things Happen To You
Wait and hope
“I can’t”
Personal Excuses
Blame others
Unaware or Denial
Leaders take responsibility for their own choices. They recognize where they have control or influence. Even in situations where they have no control, they always have control over how they respond. They see themselves as an author in their own story, not a victim. A person who exhibits victim thinking and victim behaviours is not going to positively influence others. A person who exhibits accountability thinking positively influences others and builds trust.
Front Line Leadership Module: Leadership
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