Page 245 - FLL Virtual Binder 2018

Accountability in Action – The How To
1. StraightTalkResponsibly
Ä Eg. “I want to share my concern with you because I value our relationship.”
2. Inspirepositiveaction
Ä Eg. “I’m confident we can meet this challenge if we help each other.”
3. Collaboratewithothers
Ä Eg. “I value your opinion and look forward to receiving your input.”
4. Buildownership
Ä Eg. “What is a realistic timeline you can commit to?”
5. Commitwithintegrity
Ä Eg. “I’m not able to discuss it with you now but I promise I will address it with you before the end of the day. What would be a good time for me to come to your office?”
6. Holdpeopleaccountable
Ä Eg. “Last year we faced the same challenge. What I am saying to you is that the numbers are not acceptable, even given the competitive situation. I want to discuss what happened and how we can address it on a short-term and long-term basis. I will work side by side with you to turn this situation around.”
7. Recoverquickly
Ä Eg. “I apologize for being abrupt with you this morning and the impact that had on you. Our relationship is very important and I commit to being more considerate in the future.”
Responses that indicate you are leading others towards accountability:
Ø People take initiative. They go into action to make things happen.
Ø People re-create your message for others. They use their own words to restate
what you want and when you want it.
Ø People know what is important. They are clear about your priorities and what needs to happen first.
Ø People are emotionally and intellectually engaged. Your message has tapped both their hearts and minds.
Front Line Leadership Module: Leadership
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