Page 62 - FLL Virtual Binder 2018

What is Performance Management
Performance is:
Competency is the ability to perform a task. A person gains competency through education, training, experience, or natural abilities. Competencies are observable or measurable knowledge and skills.
Performance is the accomplishment of a task in accordance with a set standard of completeness and accuracy. While a person may have the skills or knowledge (competency) to perform a task, it does not mean he or she will have the desire (attitude) to do so correctly (performance). Competencies give a person the ability to perform, while attitudes give a person the desire to perform.
Performance Management:
Performance management in a Continuous Improvement Environment means continually monitoring and improving the performance in terms of both results and process. This consists of the discipline, daily practices, and tools you need to establish and maintain a persistent focus on process and involving team members in improving the process.
Front Line Leaders’ Role
The Front Line Leaders’ role in managing performance is focused on:
• Leader standard work – including scheduling to maintain standards for safety, quality, production and cost
• Team meetings – building two way communication and a culture of accountability
• Discipline – ensuring focus on process, follow up on actions, and updating of visual tools
• Employee development – coaching team members to enhance skills and CI thinking
Tell me and I'll forget. Show me and I'll remember. Involve me and I'll understand. Confucius
By taking a partnership approach to managing performance, you get commitment, not just compliance.
Front Line Leadership Module: Performance Management
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