Telecom Reseller November December 2014

SPECIAL CONFERENCE EDITION

NOV/DEC NETWORKS • IP/IP-PBX • VOIP • SIP • SOFTWARE • SERVICE
2014
Drive SEE PAGE HP AND WIND
SIMON
LEWIS
BERZ
8
RIVER PARTNER
WebRTC planet
PAGE 1
Innovation PAGE 6
PAGE 17
pull-out PLANETWEBRTC.COM
The dedicated news source reporting on all things WebRTC NOVEMBER 2014
e4Net Temasys WebRTC plugin for ri now The Effect of WebRTC on
SNOM EXTENDS CAPABILITY SEE PAGE 15
VoicLaunches ‘RTC Client’ Vinoteicraec4tNioent,anldeavdoincgepcoromvmiduerniocfactiuosntosmer theInternet Explorer, Safaavailable for licensing by services providers and developers
the Uniied Communications andCollaboration Market
global startup Explorer and Safari. Temasys received strong ersearlierthisyear
and Growth OF ITS 7XX SERIES
inside
OSBORN
saovlauiltaiobnilsitfyoor fbiutsiRnTesCseCsl,ieantn,oaunecwedcontact c(wenebteresaoll-utitmioencboamsemduonictahteioWnse)bpRrToCtocol. Ltecvhenraogloinggy,ththisiseimnneorgviantigvebrsowlusteior-nbaesneadbles banudsineeassye-tsot-odepstlaobyliasgheantcduestsokmtoipzethda, trocbanust bsoeluintitoengr,amteidniimntiozianng edxisirsutipntgiocnonantadctccoestn,ter RadedseitaiorcnhoafntdheM“aTrhketEsffheacst aonf nWoeubnRcTeCd tohne the UMnairikedt “CroempomrtutnoicthaetiiornosffaenridngC.ollaboration (WWebeRbTRCe)arla-tnimkseaCmomngmtuhneicmaotisotndisruptive cteocmhnmoulongicieastiosenesnaindyceoalrlsa.bSoirnacteiotnhe release oftheprojeclotsiniveMgaryow20th11o,ftbhoethmWarkeebtRhTaCs Temasys Communications, abTiumilediCnogmthmeunneixctagtieonesra(WtioenbRoTfCW),ebhaRseal
iwnhternesitfrreolmeasdedveitlsoWpebRTCplugnasafree
aitns nWoeubnRceTdC tphleugcionmfomreMrcicarloasvoafti’lsabIniltietrynoeft ExTpelomrearsyasnids Apaprptloef’sbSoatfhartihberWowosreldrs.
doCwonmlomaderfcoiar lelnicdeunseinrsg. of the plugin for bTeomthawsyisd’evlyisiuosnedtobprorowpsaegrasties the tneecxhtnsotelopgiyn, avlildoewoincognufneriienedcincogmcommupnaicnaietiso,nesnatenrdprises aenvodluITtiopnroofefstshieoinraelxsitsotinugsesoWluetbioRnTsC. aAssan mmercializationefforts, WcoimdemWittebe aCnodnsthoertiIunmter(nWet3ECn)gsitnaenedrainrdgsTask Force(IETF)workinggrouputsheatoaf riensdigehitning
SDN AND NFV PERFORMANCE The dedicated KING
PAGE 9
WELCH
SEE PAGE anVdoaiccee4lNereatt’sinRgTdCepCloieynmt eonffte. rs a widget- bdarasge-danGdU-dIrwopithwaorskereielesmoefnswtsatphpatabcalen,be ptoompueleatebdusoineasnsangeendts.dSeisnkctoepthoens-tohleu-tlioyn wopoprkosethdrtouaghthairsdt-apnadratyrdpblurgo-wins,ear,nadstakes andavaignattaigoen oafnudstearbcso, mit froerqtuwirieths ablrmowostenr o e to learn
seenanexpsFuropspto&rtSaunldlivWanebmRaTrCke-btainsesidghotffaenrianlgysz.eTshtihse icmompamctuonficWateiobnRsTaCnodnctohlelaebnotreartpiorinse(UuCniCi)ed mveanrdkoert astnradtegnitesr.prise communications
continues on page 2 ››
continues on page 2 ››
penartetropfrTiseemcaussytso’mcoerscannowintegrateWowenbRbTraCndininagmanadnnuesrecroenxspiestreienntcweitbhytthaekiirng acduvstaonmtaigzeatoiofnthoepftuiollnrsa,nwgiethofmaovraeiloabplteions tsoecuornittyroml ethcehiarndiismtrisb.ution, updates and WebRTC has emerged in recent
WebRTCtechnology.Becagoafintsedpliung-thinopseutesffToermtsa,scyosminmaerlceiadlirneglease rboylebrtionwgainrdgrmicahk,inhgigWh-eqbuRalTitCyurebaiql-utiimtoeus ctomusmerusnoicfathtieondse,spktowpevrerdsiboynsWoefbInRtTeCrn,et ExTphloerenreawndlicSeanfasirni.g-based model is aimdat serviceproviderds acncdeasspptolication State of the Market: While WebRTC is still
with Employee IN THE 100G ERA
news source PAGE 1
PAGE 17
20
user training, making it as simplcontinues on page 2 ››
What will
developerslookingtoadWebRTC-based solutions for users of Internet
ent?
reporting on all you invnt
VERTICAL COMMUNICATIONS things WebRTC
PERCY
SEE PAGE 21
Introducing The Voice4Net RTC ClieA Customizable WebRTC-based Contact Center Client Solution
A widget-based GUI with a series of swappable, drag-and-drop work elements desktop on-the-fly to meet business needs.
PITTS
Recognition
NAMED ERICSSON-LG ENTERPRISE
PAGE 12
RUFFIN
E
n that can be populated on an agentn Almost no user training needed: drag and drop ease of use
n The simplicity of WebRTC means that dealers and integrators can add RTC Client
to a legacy contact center in a single visit, with minimal downtime or disruption.
n Offer customers an effective, sophisticated and distinct solution that addresses usiness processes—without requiring significant hardware upgrades or a
PAGE 3
AMERICAS PARTNER OF THE YEAR
PAGE 27
15/11/2014 00:12
specific bwholesale system overhaul.
Learn about the future of the contact center Visit voice4net.com
p1-4_WebRTC_Nov14.indd 1

S
IMON

By Kara Simon
T

he telecommunications industry has
been a hot bed of change over the past
decade – driven by the changes in how
people all over the world communicate. Mobile
has served as a tremendous arena for growth,
but survival of companies requires the need to
aggressively speed past competitors with new
innovations. his can only be fueled by motivated
and enterprising people to create, innovate
and help execute. We know paychecks bring
employees into the oice – but it takes more than
that to foster innovation, high morale, loyalty
and initiative. Employee recognition programs
play a huge role in aligning employees with
the organization’s mission and vision, driving
collaboration, and motivating employees to go
above and beyond. Below are 5 ways to make
your employee recognition program successful
KARA continues on page 4
››
Three ICT trends

to watch in 2015

KING

by David King, CEO, Flexenclosure
www.lexenclosure.com
2
015 is only a few weeks away and it promises
to be yet another exciting and eventful year
for the telecoms industry. Here are the three
most important trends making an impact in 2015
as predicted by David King, CEO of leading data
centre and power management systems supplier
Flexenclosure:
1. Pre-fabricated data centres – a solution
it for all. Pre-fabricated modular data centres
have become all the rage in 2014, thanks to
the lexibility, energy eiciency and – most
importantly – speed to deployment that these data
centres ofer compared to traditional brick and
mortar buildings. his trend will not only continue
but strengthen as new infrastructure is needed to
cope with the data boom – and it is oten needed
fast. With pre-fabricated data centres being easy
to expand and scale, they will be the solution of

KING continues on page 5 ››

CHANGE SERVICE REQUESTED
33406
The Bureau, Inc.
Stuart, Florida 34995-1826
PAID
P.O. Box 1826
U.S. POSTAGE
TELECOM RESELLER
PRSRT STD

p1-24_TR_Nov/Dec_2014.indd 1
11/12/2014 22:05