Page 1 - Cisco Tribune Winter 2014

Cisco

©

NEWS l PRODUCTS l PEOPLE l EVENTS

TRIBUNE

THE INDEPENDENT REPORT ON THE CISCO TECHNOLOGY MARKET

Fourth Quarter Volume 7, Issue 4 • www.ciscotribune.com • A report published by Telecom Reseller

Virtual Presence
Case study Patterson: Italtel France Achieves
SEE PAGE 4
SEE PAGE 5
SEE PAGE 5
Cyn-apps
On Drones
Premier Certiication
Deployment

Earns
YOUR QUALITY MANAGEMENT
Manufacturing

Leadership WISH LIST COME TRUE

Recognition

WIJTKAMP

by Marieke Wijtkamp, Vice
President, Librestream Technologies
Inc. (www.librestream.com)
See Engage Suite at:
Cisco Live! 2014
New product development can be Booth 411
very costly, particularly when May 18-22, 2014 San Francisco, CA
it requires input from skilled
employees and partners from a variety
of locations. Costs tied to lights and
hotels and delays in decision making due
to partners and suppliers being located
around the globe can kill the bottom line.
When problems arise, leading companies
ind ways to bring the right people to
the job at the right time in the most cost
effective manner.
Introducing Engage Quality. All You Wanted in
When Sub-Zero faced its largest product
roll-out in company history, the team Quality Management. And Then Some.
needed to ind a way to collaborate more
effectively.
With 60 new appliances in the design
process and the opening of a new Engage Quality equips your contact center to provide targeted
“greenield” refrigeration production evaluation and training, calibrated for consistency, across a
facility in Arizona, effectively accessing team or an entire organization. A total quality management
“experts” without requiring constantly solution, Engage Quality includes advanced agent evaluation,
travel between ofices became a must have.
calibrated assessment, integrated e-learning, and powerful,
After experimenting with consumer- fully customizable performance reporting.
grade mobile video collaboration
technology, Sub-Zero determined that • Comprehensive, multi-level, skill set-based agent evaluation
approach to be ineffective for many reasons • Calibrated assessment with unlimited assessment standards
such as the lack of security, network • E-Learning with real call audio or easily attached iles
bandwidth requirements, limited to no • Instant feedback coaching, reinforced with bookmarks &
interactivity and poor quality visuals. They turned to Cisco for an enterprise grade notes - All tracked in agents’ My Engage learning queues
mobile collaboration solution.
• Extensive custom reporting to mine in-depth QM data
This mobile collaboration solution
included Cisco wireless networks within • Intuitive, Web 2.0 interface that invites even novice users
the Sub-Zero manufacturing facilities, All this and more for one, all-inclusive, afordable price. No
Cisco WebEx®, Cisco TelePresenceM nickel & diming you for critical QM & WFO capabilities.
rooms, and Librestream Onsight mobile
collaboration devices and software for PCs, Engage Quality. It’s the all for one price solution for all!
tablets and smartphones.
Sub-Zero’s successful integration of Contact your authorized telecom equipment reseller or
this technology into their daily worklows TelStrat for more information and a live demo!
earned Sub-Zero the 2014 Manufacturing
Leadership Award (ML Award) in the
competitive Enterprise Technology from
Leadership category.
Sub-Zero was selected for this award
by their peers as a result of their strong
results and ability to effectively implement
Call Recording I Quality Management I Coaching & E-Learning I Screen Capture I Speech & Desktop Analytics I Workforce Management
WIJTKAMP continues on page 3 ››
sales@telstrat.com | 972-543-3500 | www.telstrat.com
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