AvayaExtra Q1 2014

THE WORLD OF AVAYA AND ITS PARTNERS

Extra Report
INSIDE
r’s Guide
Buyer’s Guide Q2 2014
Buyeto Avaya DevConnect
Q1/Number 18
DeV ConneCt
Avaya on AvayaAvaya DevConnect Select Products
The Avaya DevConnect Select
Product Program includes
solutions from over 40 partners
and continues to grow. The
owcases these solutions, which
Buyer’s Guide shwere chosen for their unique value in the marketplace and their proven interoperability with Avaya technology. DevConnect Select Products are orderable directly from Avaya and its extensive network of channel partners.
Learn more about DevConnect Select ect
Buyer’s ®
Products by visiting the DevConnMarketplace at www.devconnectmarketplace. com (under About Avaya DevConnect). Avaya DevConnect Tested Solutions Avaya DevConnect Technology
Partners include companies who
offer applications, hardware
or services which further enhance Avaya’s portfolio. The Buyer’s Guide showcases DevConnect Technology Partner solutions which have successfully passed DevConnect Compliance Testing, and have been shown to be with Avaya solutions.
guide
compatible Learn more about the Avaya DevConnect Program and obtain a list of compliance- tested solutions by visiting www. devconnectmarketplace.com.
The Avaya DevConnect Program
ram supports
The Avaya DevConnect Progcompanies developing interoperable solutions that enable customers to extract greater value from their Avaya investment. DevConnect provides a wide range of free and enhanced membership options, ranging from technical education and support, through to compliance
testing and co-marketing for commercial applications.
DevConnect Technology Partner
compliance-tested solutions
complement Avaya products
g a diverse range of
creatinproven interoperable solutions
for Avaya customers. Avaya customers and channel partners have access to these tested solutions with supporting documentation to assist them in implementation and support efforts. This enables introduction of new r environments
ET
S
capabilities into customewith confidence, speeding deployment of new applications and reducing both network complexity and implementation costs.
Enhanced technical support packages are also available to enterprises to support in-house development activities.
T
E
D
AN INDEPENDENT REPORT PUBLISHED BY TELECOM RESELLERTM, INC.
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First Quarter 2014
AVAYA NEWS l PARTNER NEWS l DEVCONNECT NEWS

NETWORKS RECOGNITION
GOVERNMENT
P
SEE PAGE 3 SEE PAGE 5
atterson
SEE PAGE 3

By Pat Patterson, Director of
Services Marketing for Avaya
Communications

Trends for 2014 –
Driving Service Needs

E
ach year brings breakthroughs,
evolutions and benchmarks in equipping
organizations and individuals through
technology.
These new developments have implications
for IT departments and the broader enterprise in
terms of services the IT department provides and
how those services are acquired and deployed.
Heading into 2014, Avaya has for the fifth
time turned to its cadre of leading thinkers for
observations on the year ahead in information
and communications technology. It has led to
these Seven Communications Trends for 2014:
#1: Businesses extend deeper into the cloud.
Most early cloud initiatives were tactical,
focused on vetting vendor capabilities and
testing discrete, non-core processes in the cloud.
Now as more businesses make capital expense
(Capex) vs. operating expense (Opex) spending
decisions, organizations that choose the cloud
option, whether through a private, public, or
hybrid model, will see a shift in how their IT
organizations operate. IT functions will focus
less on delivery and support of technology and
instead spend more time as technology advisers
and enablers.
#2: Purse strings could be loosening. Signs
of invigorated business spending in 2014

see PATTERSON, page 6 ››

o
wen

By Jeff Owen

Avaya Client Services

Continues to Improve

W
e’ve been following the
transformation of Avaya Client
Services (ACS) since the initial
appointment of Michael Runda as Vice
President in 2009. You can follow our reports
in the links below. Runda brought with him
several new ideas and innovative processes.
Four short years later there have been major
changes and improvements in what they do
and how they are perceived by clients. I’m a big
proponent of business improvement processes
and metrics, so this is a natural topic for me.
T
EE
D
In an interview with Runda, now SVP and
S
T
President of Avaya Client Services, he recounted
their recent successes and continuing efforts for

see OWEN, page 5 ››

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