Page 106 - Leveraging Up ebook by Joanne Linden 2021 ACE Peer Network

Leveraging Up!

Simply put, “cultural competence” is the ability to interact effectively
with people from different cultures. This requires individuals to be

aware of one’s own cultural world-view, knowledge of other cultural

practices and world-views, tolerant attitudes towards cultural
differences, and cross-cultural skills.

As a growing amount of different cultures are working together, the

more cultural competency training is essential to avoid any problems

that could arise in the workplace. Cultural problems can range from
miscommunication to actual conflict, all endangering effective worker

productivity and performance. Below are 6 Points of Wisdom to help
your team embrace and welcome cultural diversity in the workplace.

Communication

As mentioned, Administrative Professionals must be
proficient in communication, as we become the pathway in which

crucial information is carried throughout the workplace. Providing
information accurately and promptly is critical to effective team

performance. This is particularly important when a project is troubled
and needs immediate corrective actions. Being aware of any

language barriers that may exist is the first aspect in paying attention

when delivering or receiving instructions. It is important to
comprehend how instructions are communicated through verbal and

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