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CRM PROCEDURES 1. Troubleshooting and SLA 3. Introducing Additional 95 // 98
Definition Products
2. Requirement for Auxiliary
Equipment / Service Products
06/2 REQUIREMENT FOR AUXILIARY
EQUIPMENT / SERVICE PRODUCTS
How quickly do we respond to customer Requirement for auxiliary equipment /
complaints and what needs to be done to service products
improve the situation?
As a rule, there is no distribution of service
1. All inquiries concerning the quality of equipment without an order of an actual
baking and/or products (customers/ product (frozen), as the company does not
employees/audit feedback) imply that engage in the sale of auxiliary products such as
the damage caused at the sales point ovens, spices, serving dishes and so on.
will increase every day.
2. Up to 24 hours after the inquiry, the
sales point should be visited and an
employee training “refresher” should
be conducted.
3. The owner should be present at the
training if at all possible in order
to clarify the operational issue - its
simplicity and importance.
