Page 30 - NeedScope Induction Manual 2019
P. 30
Using
email
Email accounts • Emails must not contain content that may
We have two email addresses be considered offensive or disruptive
• First name@needscope.com - use this as • Offensive content includes obscene or
your default email for communications. harassing language or images, racial,
• First.last name@kantar.com - this account sexual or gender specific comments or
gives us access to global Kantar sites images
such as SharePoint, Workplace, Skype for • Email messages must not be defamatory
Business and calendar bookings.
• Do not retrieve or read emails not sent to
you unless authorised by NSI or the email
Email protocol recipient
The primary purpose of email is to conduct • If you cannot be certain of the source, do
company business. Personal email should not open emails or attachments without
follow these same basic principles: appropriate virus checking
• Email software and messages created,
sent or received using NSI email system All business emails must have the following
are company property confidentiality clause attached:
• We have the right to access and disclose “This electronic mail message together with
contents of all messages created, sent or any attachments is confidential. If you are
received not the intended recipient please email us
• All business emails are to be treated as immediately and destroy this message. You
may not copy disclose or use the contents in
highly confidential and must not be sent to any way”.
anyone not intended as the recipient
• Emails are legally binding documents Email etiquette
and can be used in a Court of Law as
evidence • Acknowledge the receipt of all emails, with
• Keep copies of all business emails that the exception of ‘general’ group emails
contain commercial information such as • If an email is sent directly to you, respond
project details within 24hrs at most. If you are copied in,
• Save in the appropriate project folder as in your response is optional
‘.doc’ format and label appropriately e.g. • If the emails involve a request, a response
brief, proposal, etc should be made as soon as possible,
• You can also get IT to set up an archive even if to say you have the message
mail folder, which you can label by client and will attend to it, preferably with an
and which doesn’t fill your mail box expected time frame
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