Page 28 - Business English 2_revised 2018

Read the following complaint letter and complete the sentences with the specific information provided in
the box.

Excel Comp

2340 Palm Road
London, WC9K 3CIV
Tel/fax 0315674

January 10, 2018

Paul Hall only 1,750 units
General Manager
Complete Printing Supplies on January 16, 2018
Brunswick Square a total of 2,000 units
London, WC5N 1AX
the transaction code 1234567
Ref: Incomplete delivery on January 8, 2018

Dear Mr. Hall,

I would like to call your attention to your first delivery of Laserjet
printers set _________________under ________________. Our records
show that _______________were delivered on the said day as stated in
the delivery form and checked by our staff.

As per our contract, _____________________________were supposed to
be delivered on the first delivery date. I regret to inform you that
your company was not able to follow the said agreement. The
incomplete delivery has already caused some delay in our projects.
As such, I request that you immediately act on the problem and
deliver us the lacking units together with the second
delivery_______________________.

I hope there will be no more drawbacks in fulfilling this task.

Thank you. I look forward to your full cooperation.

Sincerely,

Jane Wales

Glossary:
As per our contract: sesuai kontrak kita As such:dengan demikian Lacking units: unit-unit yang
kurang drawback:kekurangan

Page 25 | Business English 2 - Department of Management UMY