Page 30 - Business English 2_revised 2018

J . USEFUL EXPRESSIONS

Opening
- With reference to your...
- Thank you for your...
- Further to your...
Apologizing
- We would like to apologize for the problem/inconvenience
- Firstly, I would like to apologize...
- Once again, please accept our apologies
Explaining
- I am afraid there was a mix-up over your order.
Promising action
- The goods will be sent by special delivery.
- We will give you 10% discount.
Closing
- We look forward to receiving further orders from you.
- We very much hope that you will continue to do business with us.
- Should you have any further cause for concern, please do not hesitate to contact me.

K . VOCABULARY

Common terms used in complaint letters about purchased products

Purchased product : serial number
model number
Details of purchase : location, date, other important details of
transaction
Records : guarantees
warranties
contracts
cancelled checks
model and serial number
other documents

Page 27 | Business English 2 - Department of Management UMY