Page 31 - Business English 2_revised 2018
P. 31
L . WRITING
1. Reply the complaint letter on page 24. Use appropriate expressions/language.
2. On a piece of paper, make a complaint letter about a purchased product. Use the vocabulary on page
18 and page 27. After that, exchange your letter with a friend, and reply your friend’s complaint letter
properly.
Let’s talk business
Bottom line: the most important factor.
“The bottom line is, we can’t raise both salaries and bonuses.”
Page 28 | Business English 2 - Department of Management UMY
