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1-less than the required 2-with 3 errors 2 —within 11-15 minutes

documents 1 —with 4 or more errors 1 - after 15 minutes
File documents Efficiency of filing of documents 5 —100% of the required 5- no error 5 - Documents are readily accessible Office personnel

(hard copy) documents 4- with 1 error upon request (immediately)
1-less than the required 3 - with 2 errors 4 - within 4 hours

documents 2-with 3 errors 3 —within the day upon receipt of
1 —with 4 or more errors request

2 —within 2 days

1 - after 2 days
Disseminate information or Dissemination of information or 5 - 100% of the required 5- no error 5 — immediately Office personnel
communication communication information 4- with 1 error 4 - within 3 to 5 minutes
1-less than the required 3 - with 2 errors 3 - within 6-10 minutes
information 2-with 3 errors 2 — within 11-15 minutes
1 - with 4 or more errors 1 - after 15 minutes
Reproduce documents Submission of documents 5 - 100% of the required 5- no error 5 - Submits documents within 3 or Office personnel
reproduced as requested documents 4- with 1 error more days before the due date

1-less than the required 3 —with 2 errors 4 - within 1-2 days before the due
documents 2-with 3 errors date

1 —with 4 or more errors 3 - on due date
2 - within 1-2 days after the due date
1 - within 3 or more days after due
date
Provide m essengerial services Messengerial service provided to 5 - All (100%) documents 5- immediately GSO personnel
appropriate recipient on time delivered 4—within 5-10 minutes Office personnel

1—below the total number of 3—within 11 - 15 minutes

documents required/ needed 2 -within 16 to 20 minutes
to be delivered 1 - after 20 minutes
Maintain Buildings and Grounds, Maintenance of all rooms/office, 5 - 100% of the number of Supervisor’s Rating. 5 - 3 or more days before deadline Office personnel
Facilities, Vehicles, Equipment and halls, furniture and equipment facility/ equipment being 5 - Supervisor’s rating is 4 - 1 to 2 days before deadline GSO personnel
ICT Infrastructure maintained excellent/outstanding 3 — on set deadline

1-less than the total number of 4—Very Satisfactory 2 - 1 to days after deadline
facility/equipment being 3- Satisfactory 1 - 3 or more days after deadline
maintained 2 - Unsatisfactory/ Fair
1- Poor
Maintenance of all Buildings and 5 - 100% of the number of Client Satisfaction Rating 5 - as scheduled Office personnel
Grounds, Facilities, Vehicles, and facility/ equipment being 5 - Rating is 1 - behind schedule GSO personnel
Equipment maintained as maintained excellent/ outstanding
scheduled 1-less than the total number of 4—Very Satisfactory

facility/equipment being 3 - Satisfactory
maintained 2 - Unsatisfactory/ Fair
1 - Poor
GSO personnel
Manage Database and Website Maintenance of database 5- no error 5 - once a week Office personnel (programmer)
4- with 1 error 4 — once in 2 weeks
3 —with 2 errors 3 - once in 3 weeks

2-with 3 errors 2 —once in 4 weeks

1 - with 4 or more errors 1 - after 4 weeks
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