Page 581 - Area X - H

Classification of
Function
a. SPF - Strategic Performance Measures in terms of Quantity, Quality, and Timeliness
Priority
Deliverables Functions Performance Measures Responsible Individual
b. CF- Core
Functions Quantity Quality Timeliness
c. SF- Support
Function
provided to the
quests
Prepare documents required CF/SF Submission of accurate 5- before set deadline Lodging and
by Lamut Municipal Tourism summary quarterly 3- on due date accommodation personnel
Office reports on number of 1- after set deadline
guests/visitors checked
in and out.
CF/SF Receive and file request 5-100% of documents Supervisor's rating: 5- within 3 days before the Lodging and
letters for reservation filed 5 - Excellent schedule of activity accommodation personnel
and confirmation on 1- less than 100% of 4 - Very Satisfactory 3- within 2 days before the
request for reservation. documents filed 3-Satisfactory schedule of activity
2-Unsatisfactory 1- within 1 day before the
1-Poor schedule of activity
CF/SF Prepare the following: 5-100% of documents Client’s rating: 5- as scheduled Lodging and
a) billing statement prepared 5 - Excellent 1-behind schedule accommodation personnel
of clients 1- less than 100% of 4 - Very Satisfactory
b) visitor’s and documents prepared 3-Satisfactory
borrowers log 2-Unsatisfactory
book 1-Poor
c) reservation
schedule, and;
d) notice of
accommodation
Maintenance of cleanliness CF/SF Check/maintain 5-100% of the Client’s rating: 5- as scheduled Lodging and
at the lodging area and cleanliness of room required amenities 5- Excellent 1-behind schedule accommodation personnel
function halls amenities before arrival 1 - less than the 4 - Very Satisfactory
of guests and after required amenities 3-Satisfactory
departure 2-Unsatisfactory
1-Poor
CF/SF Help in laundry for 5- (100%) all cleaned Client’s rating: 5- as scheduled Lodging and
linens, bed make-up and and maintained 5 - Excellent 1-behind schedule accommodation personnel
bed strip 1- not cleaned and 4 - Very Satisfactory
maintained 3-Satisfactory
2-Unsatisfactory
1-Poor

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