Page 399 - Area X - G

Classification of
Function
a. S P F - S trateg ic Performance Measures in terms of Quantity, Quality, and Timeliness
P rio rity
Deliverables F u n ctio n s Performance Measures Responsible Individual
b. C F- C ore
F u nctio n s
Quantity Quality Timeliness
c, SF- S u p p o rt
F u n ctio n
provided to the
guests
Prepare docum ents required CF/SF Submission of accurate 5- before set deadline Lodging and
by Lamut Municipal Tourism summary quarterly 3- on due date accommodation personnel
Office reports on number of 1- after set deadline
guests/visitors checked
in and out.
CF/SF Receive and file request 5-100% of documents Supervisor’s rating: 5- within 3 days before the Lodging and
letters for reservation filed 5- Excellent schedule of activity accommodation personnel
and confirmation on 1- less than 100% of 4- Very Satisfactory 3- within 2 days before the
request for reservation. documents filed 3-Satisfactory schedule of activity
2-Unsatisfactory 1- within 1 day before the
1-Poor schedule of activity
CF/SF Prepare the following: 5-100% of documents Client’s rating: 5- as scheduled Lodging and
a) billing statement prepared 5- Excellent 1-behind schedule accommodation personnel
of clients 1- less than 100% of 4- Very Satisfactory
b) visitor’s and documents prepared 3-Satisfactory
borrowers log 2-Unsatisfactory
book 1-Poor
c) reservation
schedule, and;
d) notice of
accommodation
Maintenance of cleanliness CF/SF Check/maintain 5-100% of the Client's rating: 5- as scheduled Lodging and
at the lodging area and cleanliness of room required amenities 5- Excellent 1-behind schedule accommodation personnel
function halls amenities before arrival 1- less than the 4- Very Satisfactory
of guests and after required amenities 3-Satisfactory
departure 2-Unsatisfactory
1-Poor
CF/SF Help in laundry for 5- (100%) all cleaned Client’s rating: 5- as scheduled Lodging and
linens, bed make-up and and maintained 5- Excellent 1-behind schedule accommodation personnel
bed strip 1- not cleaned and 4- Very Satisfactory
maintained 3-Satisfactory
2-Unsatisfactory
1-Poor

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