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Running a Great Shift Learner Guide

Running a Great Shift

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Overview

There are a lot of components to running a great shift: taking care of our guests, our team and our shareholders.

Throughout this guide, you’ll learn a number of ways to help you lead your shift successfully.

General Learning Objectives

Upon completion of this module, Learners will be able to:

 Understand and practice every face, every table, every time you walk the floor (EFETET)

 Understand and practice plate grading

 Grasp the concept of zone management

 Know the key components to prepare for – and execute – a shift

 Plan and facilitate an effective pre-shift meeting

 Manage the atmosphere of our rooms

 Effectively communicate using headsets

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