Page 14 - Handbook DPG 2019-08 VER 2
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the interim to submit to a random drug test. Illegal possession or
use of drugs is prohibited.
2.5 Employment at Will
Your relationship with DPG is known as an “at will” relationship.
Simply stated, that means that we are working together for our
mutual benefit and either you or the Company may discontinue
the employment relationship at any time, with or without cause
or advance notice.
6.0 WORK POLICIES AND REGULATIONS
6.1 Employment Policies
Customer Relations
The success of DPG depends upon the quality of the relationships
between DPG, our employees, our customers, and the general
business community. Our customers’ impression of DPG and
their interest and willingness to purchase our services is greatly
formed by the people who serve them. Regardless of your
position, you are DPG’s ambassador. The more goodwill you
promote, the more our customers will respect and appreciate
you and DPG’s services.
Things you can do to have customers form a good impression of DPG:
1. Act competently and deal with customers in a timely,
courteous, and respectful manner.
2. Communicate pleasantly and respectfully with other
employees at all times.
3. Follow up on orders and questions promptly, provide
businesslike responses to inquiries and requests, and
perform all duties in an orderly manner.
4. Take great pride in your work! Remember the only
reason we exist is to satisfy our customers’ needs.
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