Page 36 - CITIZENS CHARTER 2020

14 - Complaint on Student and Grievance Procedure
To assist students, faculty members and employee who has complaints against students

Office or Division: Office of Student Affairs and Services
Classification: Simple
Type of Transaction: G2C – Government to Citizen

Who may avail: Student, faculty member or employee who has a complaint against student

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Complaint letter Complainant

FEES TO BE PERSON
CLIENT STEPS AGENCY ACTION PROCESSING TIME
PAID RESPONSIBLE
1. Complainant submits letter 1. Receives the None 5 minutes
complaint letter

Forwards the letter
to the Committee 5 minutes
on Misdemeanor Secretary,
Committee on
Misdemeanor
Committee on
Misdemeanor sits 1- 2 hours
together and decide
whether the
complaint has be
acted and call for
the investigation
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