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INFORMATION TECHNOLOGY
RISING TO THE
CHALLENGE
WHILE THE DEPARTMENT WAS PREPARED FOR MANY CHALLENGES,
2020 UNEXPECTEDLY STRAINED HARDWARE AND TECHNOLOGY RESOURCES
ver the past year, the IT
department has faced
new challenges. When we
Okicked off 2020, we did not
expect or anticipate the additional
challenges that came our way at the
beginning of March. As media outlets
reported the COVID-19 virus and saw
a pandemic hitting our country, we
started discussing a remote workforce.
During these conversations, we began
making plans for what we could do
to support the business during a
pandemic shutdown that could last at
least a year.
While the IT Department was doing
our best to prepare for the inevitable,
this wholesale change to remote
workforces was a new type for us.
Supporting our teams across the
country quickly put a tax on new
hardware and other technology
supplies that we typically do not
use, such as webcams. We saw a
sharp rise in the number of support
requests from across the business as
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our workforce transitioned to working as an organization. The best part
from home. The chart pictured about many of the new solutions
displayed the increase in our overall the team is looking at is that they
volume quarter over quarter in 2020. come straight from our workforce’s
feedback. Rosendin is becoming far
Through all of this, 2020 proved to more involved in the technology
be a great learning year for most IT shift and is subsequently quicker to
departments. We have taken away adopt new tools, which is exciting
new ideas to provide better support for IT departments across the board
to our employees and come up with and helps make for a better engaged
some innovative ways for the business workforce.
to communicate remotely. As we look
forward, there are several changes that At Rosendin, we are all in this
we are still navigating through and will together. We care about our fellow
continue to handle. employees. We do our best to ensure
that each person has what they
Not only did we transition our need to be at their best. We listen to
workforce, but the threat landscape the feedback we receive, hear their
for security increased exponentially needs, and work on solutions to
in the last year. You didn’t have to go address them. We share, providing
very deep into the news to hear about as much information about what and
a data breach, ransomware attack, or when something is happening to the
scammer trying to compromise an company. We innovate, bringing new
unsuspecting victim. Rosendin’s IT technology and processes to keep
department and Cybersecurity Team Rosendin ahead of the curve. Finally,
stepped up their training efforts and we excel. We do our best when we can
implemented new tools to navigate and take pride in the work that we do.
these recent events. On behalf of the IT Department,
we would like to thank everyone at
We are now in a
new year, and 2021 Rosendin for the past year’s support.
is an opportunity None of us can do this alone, and it
to learn from the takes every one of us working for the
past year and move same purpose to achieve greatness.
forward smarter We are here to support the company
and stronger. We in all aspects of IT operations. We’re
have some great here for the business, from supporting
new projects on the the critical business applications,
horizon that will maintaining the back-office
help our people infrastructure, to front-line computer
be more efficient support. We couldn’t do what we do
and help grow without you, and we appreciate your
continuous and unwavering support.
IT TIPS
How to be more effective
communicating by email
“Better email communication means more meaningful
messages, targeted to the right audience.”
-Peter Jolly, IT Helpdesk Manager
SENDING MESSAGES • Don’t use to avoid face-to-face or • Who really needs to receive the
voice communication, especially message and why?
• One major topic per message. when there is a disagreement or
conflict. REPLYING TO MESSAGES
• Consider who you’re sending to; do
they need to see this? • Use caution- reread before you • Don’t overuse “Reply to All.”
• Write descriptive and informative send. • Avoid replying to “the world”.
subject lines followed by the • Be completely responsible for
purpose of the email: the receiver’s understanding of • Who really needs to receive the
• Info Only the message. message and why?
• Don’t attach unnecessary files. • Think about the audience
• Decision needed by “date” that’s receiving the message,
• Status Update • Don’t leave out any necessary especially if it’s being sent
• Revision message threads. out of the department. Is the
• Question • Don’t include unnecessary message message appropriate for the
threads. recipients?
• Info Needed • Don’t use to discuss confidential • Include your bottom line response
• Direction Needed information. in the first paragraph.
• Describe the purpose and or • Remember that email lives forever.
action required in the first opening • Following paragraphs should
paragraph. FORWARDING MESSAGES contain supporting information
and/or background
• Following paragraphs should • Revise subject line to include clear • If you remove recipients from a
contain supporting information description and purpose: message, or add recipients, include
and/or background. those names preceded by a ‘+’ or
• Be clear what is contained • Info Only ’–’ at the top of the message to
in the attachments and the • Decision Needed by “date” make it clear that the people the
relevance and/or importance to • Status Update message is going to has changed.
the purpose of your email.
• Be concise and to the point. • Revision • If someone sending an email
• Question(s) is asking for acknowledgment,
• Use short paragraphs to aid in • Info Needed acknowledge the message right
readability. • Direction Needed away. Don’t let it sit, you will forget
• Avoid long sentences. it.
• Don’t ‘cc:’ unless it is really • Put your comments at the top.
necessary: • Why are you forwarding the
message?
• When you do ‘cc:’ that it’s for
their information only. • Don’t cc: unless it is really necessary
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