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10: Marketing, competition and the customer




                                                  increase sales. In very competitive markets, price can be an important factor for
                                                  consumers when choosing whether or not to buy a product and, if they do decide to
                 Product development:             buy, who they buy the product from.
                 see Chapter 12, page 165.     ■  Increased promotion – increasing advertising to persuade consumers to buy your

                 Efficient use of resources:      product and not that of competitors is another way a business might respond
                 see Chapter 15, page 190.        to changing levels of competition and consumer spending patterns. Other
                                                  promotional techniques such as buy-one-get-one-free and money-off  coupons
                 Promotion:  see Chapter 13,
                 page 182.                        may also be used to persuade consumers to purchase a firm’s product instead of a
                                                  competitor’s product.
                 New markets:  see Chapter 14,
                 page 193.                     ■  Look for new markets – sometimes consumer spending patterns change so much,
                                                  or the level of competition in a market becomes so great, that the better option is
                                                  for a business to look for new markets for their products. Markets where there are
                                                  less competition and consumers are more likely to buy the product.





                                                                               Business


                                                                                    Increases promotional
                                                                    Uses resources
                                                    Develops                           activities, e.g.
                                                   new products    efficiently to reduce  advertising,  Finds new markets
                                                                  costs and lower prices
                                                                                     money-off vouchers
                                               Figure 10.2 Ways businesses can respond to consumer spending patterns and
                                               increased competition
                                                                                                                           145



                TEST YOURSELF
                                               1  Why can consumers’ needs change?
                                               2  Identify and explain two reasons for increased competition in some markets.
                                               3  Why do businesses need to respond to changing patterns of consumer spending
                                                  and competition?





                                               Niche marketing and mass marketing

                                               In this section, we will look at two types of target markets – niche, or specialist,
                                               markets and mass markets.


                                               What is niche marketing?
                                               A niche market is a very small part of the whole market. For example, a business
                                               that specialises in supplying hand-tailored suits is part of the much larger market
                                               for men’s clothing. Niche marketing identifies the needs of this small part of the

                 KEY TERM                      whole market and then develops products to satisfy those needs. Businesses in
                                               a niche market often sell high priced and high status goods, for example Rolex

                 Niche marketing:  developing
                 products for a small segment of   watches and Rolls-Royce motor cars. However, some businesses may target niche
                 the market.                   markets where the product is not particularly high status or high priced, for
                                               example wedding cakes.
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