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10: Marketing, competition and the customer




             CASE STUDY  Avitourism in South Africa



                  Birding is one of the fastest growing nature-based
                  tourism activities worldwide and is experiencing
                  similar growth in interest and popularity in
                  South Africa.
                     An estimated 3 million international trips are

                  taken each year, specifically for the purpose of bird-

                  watching. The size of the international avitourism
                  market for South Africa is between 8,000 and
                  16,000 avitourists per annum.
                     Avitourists have higher than average income
                  levels.
                   Source: Adapted from DTI for Republic of South Africa
                              report Avitourism in South Africa, 2010  Avitourists in South Africa


                  TASK
                  Why might the avitourism market be described as a niche market?





                                                Benefits of mass marketing         Limitations of mass marketing
                                                Mass marketing requires large scale   Much more competition in the market   147
                                                production. Larger firms oft en benefit   which lowers prices and profit margins.
                                                from economies of scale which reduces
                                                unit costs.

                                                A much larger market has the potential   Not all markets are large enough to
                                                for high sales and profits.        support a mass marketing approach.
                                                Changes in consumer spending patterns   Consumers today are oft en looking
                                                might have less effect on firms selling to   for something slightly diff erent from


                                                a mass market. This reduces the risk to   that offered by same product mass
                                                firms who operate in mass markets.  marketing. This has led to greater
                                                                                   division of the whole market and
                                                                                   reduced the scope for mass marketing.
                                               Table 10.2 Benefits and limitations of mass marketing




             CASE STUDY  Weetabix



                  Bright Food, one of China’s largest food groups, has bought a 60% controlling share in the ownership of UK breakfast
                  cereal brand, Weetabix.
                     Chairman Zongnan Wang has been quoted as saying: ‘With Bright Food’s strong resources and our expertise in
                  both the Chinese and broader international markets, we are excellently placed to develop the Weetabix business.’
                                                                  Source: Adapted from www.bbc.co.uk/news/business-17935661


                  TASK
                  Why might the market for Weetabix be described as a mass market?
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