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10: Marketing, competition and the customer




                                               Market changes

                                               Before we go any further we need to have a
                 KEY TERM                      clear understanding of the term ‘market’.
                                                  One defi nition is:
                 Market:  all customers and
                 consumers who are interested in   A market is a place where buyers and sellers
                 buying a product and have the   come together to buy and sell goods and
                 financial resources to do so.
                                               services.
                                               However, the term ‘market’ can also
                                               be used to describe all consumers who
                                               are interested in buying a product and

                                               have the financial resources to do so.

                                               These consumers can be described as the
                                               ‘potential market’ for a product.
                                                  When a business decides to produce
                                               products for a particular group of
                                               consumers, then these consumers are
                                               known as the ‘target market’.
                 KEY TERMS

                                                  The term ‘market’ can also describe the
                 Target market:  individuals   type of customer who the goods or services   An open-air market
                 or organisations identified by   are sold to. These customers may be the fi nal

                 a business as the customers or

                                               consumer or other businesses. The markets for these customers are known as:
                 consumers of their products.
                 Customer:  an individual or   ■  Consumer markets – products sold to the final consumer, for example food items,   141
                 business that buys goods and     televisions and cars.
                 services from a business.
                                               ■  Industrial markets – products sold to other businesses for use in the production
                 Consumer:  the final user of a
                                                  process, for example machinery and equipment.
                 product.
                 Consumer markets:  markets for   Why consumer spending patterns change
                 goods and services bought by the

                                               Th e business environment is one that is constantly changing. This means that the
                 final consumer.
                                               market for goods and services will also change over time.
                 Industrial markets:  markets
                                                  The amount of money customers/consumers spend on buying goods and

                 for goods and services bought by

                 other businesses to use in their   services is affected by a number of factors:
                 production process.
                                               ■  The price of the product – for most products the higher its price the lower the
                 Business environment:  the
                                                  quantity sold and the lower the price the greater the quantity sold. This relationship
                 combination of internal and
                 external factors that influence the   between the price of a product and the demand or sales of the product is shown in
                 operations of a business.        Figure 10.1.
                                                               Price
                                                                $10





                                                                 $2                  Demand

                                                                   0    20         80   Quantity demanded
                                                               Figure 10.1 Demand curve

                                                  You can see that at a price of $10 the firm will sell 20 units. If price is reduced to $2
                                                  then they will sell 80 units.
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