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Cambridge IGCSE Business Studies          Section 4 Operations management




                                             ■  To avoid legal barriers and import tariff s – although many countries have removed
                                               or reduced their barriers to free trade, they still exist. One way around this is to
                                               locate in the country. The business does not then have to pay import tariffs and will


                                               not be affected by legal restrictions on foreign companies.
                                             ■  Government incentives – governments around the world can see the benefits of
                                               attracting overseas businesses to locate in their country. Such benefits include
                                               providing employment, improving workforce skills (including management skills),
                                               introduction of new technologies, improved product quality and increasing
                                               consumer choice. These benefits lead to economic growth and the long-term
                                               improvements this brings to a country’s citizens.























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                                             Inside a garment factory in Dhaka, Bangladesh

                                             Th e benefits need to be balanced against the limitations of international location,

               Multinational:  see           such as:
               Chapter 26, page 327.
                                             ■  Cultural diff erences – these may affect the workplace and/or the market place.

               Global markets:  see
                                               Products that are popular in one country may be less popular in some international
               Chapter 26, page 327.

                                               markets due to different consumer tastes or religious beliefs. The workplace culture

               Import tariffs and free         in one country may not be right for another.
               trade:  see Chapter 26,

                                             ■  Communication problems – language differences may be a barrier to
               page 330.
                                               communication between workers, managers and suppliers. Communication
               Economic growth:

                                               problems may also arise as a result of the distance between Head Office and the
               see Chapter 24, page 300.
                                               operation unit based in another country.
               Ethical issues:  see
                                             ■  Ethical concerns – a decision to relocate to another country may aff ect the
               Chapter 25, page 313.
                                               workforce in the home country. Although some managers may be prepared to
                                               relocate to another country, other employees may not be given the opportunity
                                               or wish to do so, resulting in high levels of redundancy. There have been several
                                               reported concerns about the exploitation of workers in low cost economies,
                                               including issues of child labour. These issues could damage the reputation of a

               Quality:  see Chapter 17,       business and affect revenue and profits in all of their markets.
               page 229.                     ■  Quality issues – it may be more difficult to control the quality of supplies and the

                                               quality of finished products in international markets.
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