Page 11 - EQA Employee Handbook

1.3 CONFIDENTIALITY AGREEMENT
All employees are required to acknowledge receipt and acceptance of the terms of this handbook and
it constitutes a written agreement not to disclose to third parties, any confidential information,
technical or otherwise about the Company, its Customers, its services or its members.

SECTION 2: TERMS & CONDITIONS OF EMPLOYMENT

2.1 AMENDMENTS AND ADDITIONS
You will be notified in writing of any changes to your terms and conditions of employment within one
month of the changes taking place. This written notification will include the nature and date of the
change. This written notification does not apply if the change is as a result of a change in legislation.

2.2 PERFORMANCE APPRAISALS AND REVIEW
It is Company policy to monitor your work performance on a continuous basis so to provide you with
every opportunity for maximum personal development within your role. The performance appraisal
plan serves as a communications vehicle between you and your Manager to set performance goals
and is comprised of job elements and performance standards. Job elements state your major job
responsibilities and are based on the major duties in your position description. Performance standards
are based on your job elements and are designed to let you know what is expected of you in terms of
the quality, quantity, timeliness, and priority of your work.

If the Company requires you to improve and/or make any adjustments to your performance, these
will be notified to you. Should you fail to make adequate improvements, the Company reserves the
right to take all necessary steps including termination of your employment. The steps involved in this
review process shall be applied fairly and reasonably.

2.2.1 Annual Bonus
A performance appraisal does not result in an automatic bonus payment.

Bonuses, where applicable, will only apply to those employees who have successfully completed their
probation periods and who are not subject to the company's disciplinary procedure.

Payment of annual bonuses are based on the following principles, 1) Ability to pay, 2) Performance of
employee during the year and 3) profitability and the Company’s position against the market.

All bonus payments are at the discretion of the Chief Executive and are not guaranteed.

2.3 JOB FLEXIBILITY
It is an express condition of your employment that you are prepared, whenever necessary, to transfer
to alternative offices or duties within the business. This flexibility is essential as the type and volume
of work is always subject to change and allows us to operate efficiently and to provide unrivalled
service to our valued customers.

2.3.1 Travel Allowance
In the event you are requested to carry out your duties in a company location outside of the principal
location specified on your contract of employment you will be allowed to claim for mileage expenses
at current company rates. Arrangement regarding mileage expenses must be confirmed with your
Manager in advance.

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