Page 214 - Drive First Gear Complete - Web

CONGRATULATIONS

ON COMPLETING SECTION THREE!

Now, let's see what you've learned. Complete the Section Three Quiz below.

❶ Components of the Worry-Free Guarantee include: (circle all that apply)
A. Match any competitor’s price
B. Upgrade to new models anytime
C. Minimal delivery charge
D. Payment protection at a small cost

❷ Organize the following steps to verifying references into the correct sequence (write 1-10 in the
space provided):
______ Ask the reference to give the customer’s address
______ Ask if the customer is reliable and responsible
______ State the reason for the call, then verify the reference’s relationship to the customer
______ Ask if a message may be left with the relative if we’re unable to get in touch with the
customer.
______ Identify yourself and the company and ask to speak to the reference listed
______ Ask the reference to verify customer’s employment and source of income
______ Thank the reference for helping
______ Ask the reference what their next purchase for their home will be and let them know about
merchandise from Rent-A-Center
______ Ask how often the reference sees the customer and under what circumstances
______ Verify the address listed for the reference

❸ Which item is NOT helpful in verifying rental order information?
A. Copy of a lease agreement
B. Calling information (411) to verify phone numbers
C. Internet search
D. Library card

❹ Match the rental agreement terms on the left with the correct definition on the right.
A. Arbitration _____ Rent-A-Center
B. Lessor _____ 90 Days Same as Cash
_____ An agreement between the company and the customer to settle the
C. Lessee dispute by a formal hearing.
D. Risk of Loss _____ Defines the frequency of the customer’s rental payments
_____ The customer agrees to pay its cash value of company property if
E. Cash Price damaged, lost, or destroyed.
F. Rental Term _____ The customer

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