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SECTION THREE QUIZ

❺ Acceptable forms of payment include Cash, debit/check card and: (check all that apply)
A. Cashier’s check
B. Money Order
C. Credit card
D. Traveler’s check
E. Third Party check
F. Paypal

❻ TRUE or FALSE? The customer is required to notify Rent-A-Center prior to moving the product to an SECTION THREE QUIZ
address other than the address on the rental agreement.

❼ TRUE or FALSE? All state guidelines for rental purchase are the same nation-wide.

❽ Contacting a customer at unusual hours is a violation of which, “Forbidden Act?” WELCOME & ORIENTATION / TRAINING ROADMAP
A. Misrepresentation
B. Threats
C. Trespassing
D. Harassment

❾ When you unknowingly discuss a customer account with the customer’s brother, who is a reference,
you have violated which, “Forbidden Act?”
A. Third Party Disclosers
B. Harassment
C. Misrepresentation
D. Threats

❿ What is the maximum BOR percent your store can be past due at the close of business each
Saturday? (percentages will vary by franchise)
A. Less than 7%
B. Less than 5%
C. Less than 6%
D. Less than 8%
E. Less than 10%

⓫ Which information is most helpful to setting the right renewal date for the customer?
A. Customer’s pay date
B. Customer’s rent due date
C. Customer’s electricity bill due date
D. Rent-A-Center’s promotion schedules

⓬ A “renewal option date” is:
A. The date the customer should make a payment, payoff, or return the product
B. The date the customer should sign another agreement
C. The last date of the customer’s rental agreement
D. The date you need to call the customer and update their account

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