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Inventory

AUDIT

Product Return Flow
Part of the inventory audit involves putting items back into
inventory.
As you observe your inventory audit today, be sure to review
the steps below for the Returned Product Flow, and watch
as your coworker perform these steps during the audit. Ask
questions along the way.

1. Contact is made with the customer (either we called/
visited them or they called us).
2. Returning the product is agreed upon and we schedule
a time to pick it up (unless during a field visit, then we just
pick it up at that time).

3. CAR writes a hand receipt for the return and has the
customer sign while at their house.

4. CAR returns to the store, unloads it in the staging area,
covers and protects the merchandise.
5. CAR gives the return receipt to SM or AM, who validates
that the product is returned and assesses a condition
(what it could be with refurbishment, not necessarily
current condition)

6. The SM/AM processes the return in the point-of-sale
system and create a new price tag.

a. Franchise location CAR's cross-references the item
number written on the item to the item number on the
inventory report and serial number. Any discrepancies
are taken to the AM or SM immediately and corrected.

R

MODEL/MODELE: EV170NLYLQ00
SERIAL/SERIE:P1614167
REFRIG: R134a
VOLTS: 115V= HERTZ: 60Hz AMPS: 4.0
DESIGN PRESS/ HIGH SIDECOTE
PRESSION CALC / LOW SIDECOTE

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