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ACCOUNT
MANAGEMENT
Resolving Payment Problems
Screen 6:
Take a look at the screen above, then list three open-ended questions you could ask this customer to help WELCOME & ORIENTATION / TRAINING ROADMAP
resolve the payment issues on their account:
➊
➋
➌
HOW DID
Ask your learning coach to provide feedback on YOU DO?
the questions you came up with for these two
customers.
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