Page 271 - Drive First Gear Complete - Web

ACCOUNT

MANAGEMENT

Resolving Payment Problems

PRACTICE WHAT YOU'VE LEARNED

Now, that you've learned a lot more about account management, try your hand at identifying the problems
in the following accounts and make a recommendation on how to solve the customer's payment problem.

Screen 5: WELCOME & ORIENTATION / TRAINING ROADMAP

Take a look at the screen above, then list three open-ended questions you could ask this customer to help ADVANCED ACCOUNT MANAGMENT / RESOLVING PAYMENT PROBLEMS
resolve the payment issues on their account:

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