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ACCOUNT

MANAGEMENT

Resolving Payment Problems

WE'RE HERE TO HELP

We have the Worry-Free Guarantee for a reason—our customers should not ever worry when they’re
renting from us. They shouldn’t have to worry about break-downs, they shouldn’t have to worry about their
satisfaction with our products, and they shouldn’t have to worry about MONEY.

So, let your customer know this by saying:
• "The last thing we want to be is a burden for you or for you to be worried about money right now."
• "So, to help you, we can freeze your payments after picking up the merchandise, and you can just continue
your payments right where you left off whenever you’re ready."
• "After you get another job, we’ll just bring this TV right back to you...would that help your situation?"

• "Can we reschedule your delivery in two weeks or four?” WELCOME & ORIENTATION / TRAINING ROADMAP

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