Page 269 - Drive First Gear Complete - Web

DID YOU

KNOW?

Our customers have some of the most fascinating lives: they work
hard, they play hard, and their lives are constantly in motion. You may
find yourself hearing some slightly enhanced versions of the events
in their lives when you ask why they’re late. Do not ever judge your
customers or the reasons they are renewing late.

I'M WELCOME & ORIENTATION / TRAINING ROADMAP

Why do you think someone might exagerate the SORRY
circumstances of their late payment?
I'M LATE... ADVANCED ACCOUNT MANAGMENT / RESOLVING PAYMENT PROBLEMS

Now, suppose you find out that your customer HAS lost
a job? List three ways you could help improve the life
HOW of this customer?

CAN I ➊

HELP? ➋

➌

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