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Identifying Trends In The Point Of Sale (POS) Syst
ID and Solve Customer Payment problemsem

Fill in the details on the table below using the information from the screens on the previous pages. After
you’ve finished, take a moment to discuss the results with your learning coach; use the last column to write
down any other thoughts and ideas you two have while discussing these customers.

We've completed the first row for you as an example.

Screen Length # of free # of past # of Types of What was your best guess as to what
shot # of rental days dues recent payments caused the payment problem in each
(#weeks) past dues example?
Str/csh
1 1 9 1 1 Phn/chg New customer; got a lot of
free time to get the sale. WELCOME & ORIENTATION / TRAINING ROADMAP

2

3

4

5

6

How did you do?

If you’d only looked at the stats on these screens, some of these things might not have stood out to you. What
we hope is that you’ll try to understand your customer before you dive right into your calls.

Just by taking a moment to think about the customer’s history and their preferred payment methods, you can
more easily pinpoint when things have changed for your customer without even speaking with them.

When you put a picture together in your head before you pick up the phone, you can ask better open-ended
questions and get the information you need in order to help your customer get out of a situation that could
become overwhelming for them!

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