Page 67 - Drive First Gear Complete - Web

SECTION ONE QUIZ

❻ TRUE or FALSE? You must wait to greet your customer until 30 seconds after they enter the store.

❼ Your greeting, when speaking to a customer on the phone, should be friendly and professional, and
must include: (circle all that apply)
A. The greeting of the day
B. What day it is

C. The company name
D. Our website address SECTION ONE QUIZ
E. Your Name
F. Your store’s location

❽ List the following steps for handing off a customer in the proper order:
_____ Make sure coworker is available to assist the customer
_____ Tell the customer the name of the coworker who can help
_____ Introduce the customer to the coworker who can help
_____ Find out what the customer needs

❾ In the following scenarios, choose whether this is acceptable, or not acceptable.
1. You’re late getting in today, so you call your manager to let him know. He says, “I’ll just clock you in,
bud. See you when you get here.”
A. Acceptable
B. Not acceptable

2. James sent you a bad joke with an explicit picture, and Alaina got a little upset about it. Alaina
doesn’t want to say anything to the manager, though. You tell your manager you’d like to talk to him
about it.
A. Acceptable
B. Not acceptable

3. Gabe is having a hard time getting sales. You take a few minutes each day to help him with his GASC
skills.
A. Acceptable
B. Not acceptable

4. A friend sent you a pretty funny joke. You’d like your coworkers to see it too, so you text it to
everyone while you’re at lunch.
A. Acceptable
B. Not acceptable

5. A good customer of yours is late with their renewal. You think of this person as a friend, so you tell
him you’ll cover him this week, but you’ll personally need to get his payment as soon as he can get it to
you.
A. Acceptable
B. Not acceptable

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