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CUSTOMER
SERVICE
STANDARDS
CUSTOMERS FIRST
Using the Word Bank below, fill in the blanks for the following "Customer Service Standards”.
1. Always answer the phone within ___________________ rings.
2. Always_____________in-store customers, whether you are on the phone
or not.
3. Since customers on the phone cannot see if you have customers in the
store, always______________the phone when it rings; in-store customers
can__________while you take a message to call the phone customer back.
4. If a customer walks in while you are on a lengthy phone call, ask
the_______________customer if/when you can call them back. CUSTOMER SERVICE / HANDING OFF A CUSTOMER / CUSTOMER SERVICE STANDARDS
5. If two customers walk in at the same time, _____________them both. If
the phone should ring as customers come in acknowledge the_________
and___________the phone.
6. If you are alone in the store, and need to use the restroom, always check
that the doors are___________to the store.
WORD BANK
Find the correct answers below. Some words may not be used.
Open Two
Greet Ignore
Answer Five
Wait Ten
Phone Ignore
Acknowledge Greet
Walk-ins Thank
Answer Payment
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