Page 61 - Drive First Gear Complete - Web

A negative impression will cause a customer
who needs our products and services to
leave quietly and go down the street to the
competition.

Here are a few simple guidelines when
greeting customers in the store:

• Greet the customer between 3-10 seconds
after they enter the store. If you greet
them too quickly, they will surely be put
off. If you wait too long, they will feel
anxious and unwelcome.

• The greeting should be in good taste and
comfortable to you and the customer.

• If two or more customers enter the store CUSTOMER SERVICE / GREETING A CUSTOMER IN THE STORE
simultaneously, greet all of them.

• If everyone is busy when customers enter
the store, acknowledge them and let
them know you will be with them in a few
moments. Say, "Welcome to
Rent-A-Center... I'll be right with you."

• When approaching the customer in the
store, be respectful of the customer’s
personal space.

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