Page 58 - Drive First Gear Complete - Web
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BODY
LANGUAGE
RECOGNIZE THE
CUSTOMER'S MOOD
Have you ever purchased something Have you ever purchased something
when you were happy? ___________ when you were complacent? ___________
Have you ever purchased something Have you ever purchased something
when you were sad? ___________ when you were in a bad mood? ___________
Chances are, you've purchased regardless of your mood. The moral is, on't let your
perception of the customer's mood keep you from selling to them. Top salespeople learn to
recognize the customer's mood so they can adjust their approach.
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