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greetings
Greeting a
Customer in
the Store
You have a big part in the overall
success of a Rent-A-Center store,
and it begins with your ability to
greet customers and help set a great
first impression. Right now, you are
limited in your knowledge, but as
you progress through your training,
it is very important that you be
prepared to greet every customer with
enthusiasm. So, let’s begin.
The analogy “first impressions last a
lifetime” is very true in our stores.
A customer will form an opinion of
you and the store within the first
10-20 seconds. With that said, our
goal at Rent-A-Center is to make
every customer entering our store
feel welcome. A positive impression
will turn an “I’m just looking” into a
“Yes, I want to rent.” This means that every
coworker must be able and ready to greet the
customer properly, and that includes YOU!
Think back to a time when you entered a store and
you didn’t feel welcome. How did this impact your
experience?
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