Page 66 - Drive First Gear Complete - Web

CONGRATULATIONS

ON COMPLETING SECTION ONE!

Now, let's see what you've learned. Complete the Section One Quiz below.
❶ How does rent-to-own differ from making a purchase with a credit card? (choose all that apply)
A. Renting does not include service and repairs.
B. Renting does not cause customers to incur debt.
C. Financing does not have a high interest rate.
D. Renting can positively influence customer credit.
E. Financing has flexible payment options.
F. Renting includes the option to return the merchandise.
G. Financing allows the customer to try before buying.
H. Renting means that past-due payments won’t affect credit scores.

❷ Match the terms with their definition. Draw a line from each term to the correct definition in the right.

BOR (also known as AOR) Percent of rental income actually collected to date.
r
The number of inventory units being rented.
UOR
The number of active rental agreements as a unit
or package.
SMRR
The number of inventory units being rented.

APU (Average Price per Unit) The average rental income per unit on an
agreement.
Net Collected The expected monthly revenue from rental
agreements.

❸ What are the 4 principles of customer interaction: (check all that apply)
r Build r Listen r Ask r Thank
r Talk r Arrange r Bargain

❹ Match the Principles of Interaction to the correct conversation.
A. Build esteem B. Listen C. Ask for help D. Thank the customer

_____ It looks like we may have set you up on the wrong payment schedule. Let’s get you on the
right track: can you tell me what days you get paid, Mr. Johnson?

_____ Hi Mr. Alvarez! It’s great to see you today!
_____ Ms. Brown, we sure do appreciate your business. Thank you for coming in today – we’ll see
you next week!
_____ I understand how tough it is to have a sick family member.

❺ TRUE or FALSE? When you speak, your words only communicate about 7% of the message.

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