Page 29 - Peak Period Planning Document-ENGLISH - 2020_Neat

PEAK PERIOD - GIFT RECEIPT / E-RECEIPT / GIFT CARDS SUCCESS TIPS

RETURNS / EXCHANGES GIFT RECEIPT PROCEDURES

BEST PRACTICES: Refer to your digital Peak Period Planner to review policies

and procedures. (Page 24)
• Refer to the Returns - Making it right section of this
booklet
E-RECEIPTS

• Have an action plan for returns and exchanges.
Refer to your digital Peak Period Planner to review policies
• You may want to set up a rolling rack near the cash desk so and procedures. (Page 24)

that it is easily accessible to place returned merchandise.
This will allow the cash desk to be kept as neat as possible
for customers.

• If possible, complete a new price ticket for the returned
item immediately as all the information is readily available. GIFT CARDS
This will enable you to return merchandise to the selling
floor more quickly, thereby increasing your sales potential. Review LY GC sales, any GC objectives you
receive from H.O., your refund trend and then
verify your on hand quantity. Be sure to have
enough Gift Cards to last through the Peak
Period. You may order more through Supply
before any supply cuttoff dates.

PEAK PERIOD PLANNING | REVISED OCT 20 20 29