Page 28 - Peak Period Planning Document-ENGLISH - 2020_Neat

PEAK PERIOD - HOLIDAY GREETING/MUSIC/BLACKOUT DATES/REFUND PERIOD SUCCESS TIPS

TELEPHONE & CASH DESK BLACKOUT DATES / TIME OFF

ETIQUETTE (HOLIDAYS) DURING PEAK PERIODS

All staff should answer the phone with a holiday greeting. Refer to your Vacation Planning Calendar for black out
Refer to your calendar for dates. For example, “Seasons dates.
Greetings from Reitmans, this is NAME, how may I help
you?” All staff should also complete each sale with a Remember that Management team members must not take
holiday message. For example, “Thank you for shopping at weekends off during blackout weeks.
Reitmans. I hope you have a happy holiday season.” [CLICK HERE TO VIEW THE VACATION
PLANNING CALENDAR].

MUSIC Lieu days for stat holidays in December must be taken by

the end of January of the same fiscal year.
If applicable, refer to your monthly calendar to know when
Holiday music should start.

EXTENDED REFUND PERIOD

(HOLIDAY SEASON ONLY)

Refer to your calendar for dates. You will receive a cash desk
sign and the trailer line on the receipts may be changed
during this period to advise customers.

PEAK PERIOD PLANNING | REVISED OCT 20 20 28